Contact information

Contact Us

We're Here to Help

At UMFA LIMITED, we are committed to providing excellent customer service. Whether you have a question about a product, need help with an order, or require assistance with a return or refund, our customer support team is here to help.

We aim to respond to all enquiries as quickly as possible during our business hours.

Company Information

Company Name

UMFA LIMITED

Company Registration Number

17190040

Registered Business Address

UMFA LIMITED

Unit A, 82 James Carter Road

Mildenhall

United Kingdom

IP28 7DE

Customer Support

Email

sales@umfalimited.co.uk

Telephone

+44 7988516262

Business Hours

Monday – Saturday

9:00 AM – 6:00 PM (United Kingdom Time)

Closed on Sundays and UK public holidays.

How Can We Help?

Our support team can assist you with:

  • Order enquiries

  • Product information

  • Delivery and shipping updates

  • Returns and exchanges

  • Refund requests

  • Damaged or incorrect items

  • Order cancellations

  • Payment enquiries

  • General customer support

Before Contacting Us

To help us assist you more quickly, please include the following information when contacting us regarding an order:

  • Your full name

  • Order number

  • Email address used to place the order

  • A brief description of your enquiry

  • Photographs (if reporting a damaged, defective, or incorrect item)

Providing this information helps us resolve your request as efficiently as possible.

Response Times

We aim to respond within:

  • Email Enquiries: Within 1 business day

  • Order Issues: Within 1–2 business days

  • Return Requests: Within 1 business day

  • Refund Enquiries: Within 1–2 business days

During busy periods, response times may be slightly longer, but we will always do our best to assist you as quickly as possible.

Returns & Refunds

For information regarding returns or refunds, please visit our Return Policy and Refund Policy pages.

If you need assistance with either process, our customer support team will be happy to help.

Customer Satisfaction

At UMFA LIMITED, customer satisfaction is our priority. We value your trust and are committed to providing a secure, transparent, and reliable shopping experience.

If you have any questions before or after placing an order, please don't hesitate to contact us.

We look forward to assisting you.