Shipping policy

Shipping Policy

Thank you for shopping with UMFA LIMITED. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders are processed during our normal business hours:

Monday – Saturday

9:00 AM – 6:00 PM

Orders placed outside business hours, on Sundays, or on UK public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping and delivery time.

Payment Methods

we accept all major credit and debit cards .

Delivery Time

Once your order has been dispatched, the estimated delivery time is:

3–7 business days

Delivery estimates are provided as guidance only and are not guaranteed.

Delivery may occasionally take longer due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
Courier delays
Remote delivery locations
High order volumes
Unexpected transportation disruptions

If your order is delayed, we will make every reasonable effort to keep you informed.

Shipping Coverage

We currently deliver throughout the United Kingdom ,Canada & United States.

At this time, international shipping may not be available for certain products. Availability will be displayed during checkout where applicable.

Shipping Charges

Shipping charges, where applicable, are clearly displayed during checkout before payment is completed.

Any promotional free shipping offers will also be displayed on our website when available.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order details.

If you do not receive this email, please check your spam or junk folder before contacting our customer support team.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates are provided directly by the shipping carrier.

Delivery Address

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

UMFA LIMITED is not responsible for delays or additional delivery charges resulting from incorrect or incomplete address information supplied by the customer.

If you notice an error in your delivery address, please contact us immediately. We will do our best to update your order before it is dispatched; however, changes cannot be guaranteed once processing has begun.

Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, refusal of delivery, or failure to collect the parcel from the courier, the order may be returned to us.

If a replacement shipment is requested, additional shipping charges may apply unless the failed delivery resulted from our error.

Damaged Parcels

If your parcel arrives visibly damaged, we recommend:

Inspecting the package before accepting delivery where possible.
Taking photographs of the damaged packaging.
Contacting us within 48 hours of receiving the parcel.

This helps us work efficiently with our delivery partners to resolve the issue.

Lost Shipments

If your tracking information has not updated for an extended period or your parcel appears to be lost, please contact us.

We will investigate the shipment with the courier and provide an appropriate resolution where applicable.

Multiple Shipments

In some cases, items within the same order may be shipped separately depending on stock availability or warehouse location.

You will not be charged additional shipping costs for split shipments unless agreed otherwise.

Customs & Import Charges

Orders delivered within the United Kingdom generally do not incur customs or import charges. ordders from Canada and united states have no hiden costs for tax/custom or imports. all charges are included in prices.

Should any government-imposed taxes or fees become applicable due to changes in regulations, customers will be informed where required.