Terms of service

Welcome to UMFA LIMITED. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

Company Name: UMFA LIMITED
Company Registration Number: 17190040
Registered Address:
Unit A, 82 James Carter Road
Mildenhall
United Kingdom
IP28 7DE

Email: sales@umfalimited.co.uk
Telephone: +44 7988516262

2. Eligibility

By using our website, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- You have the legal capacity to enter into a binding contract.
- The information you provide is accurate and complete.

3. Products and Availability

We offer a range of pet products and accessories through our online store to customers in the United Kingdom ,Canada and the United States.

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However:
- Colours may vary depending on your device or screen settings.
- Packaging may differ from product images due to manufacturer updates.
- Product availability is subject to stock levels.
- We reserve the right to discontinue products without prior notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency at checkout according to customer country, and are inclusive of applicable VAT or sales tax as required by law.

We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

5. Orders

After placing an order, you will receive an order confirmation email.

This email confirms that we have received your order but does not guarantee acceptance.

We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Cancel orders suspected of fraud or unauthorised activity.
- Request additional verification before dispatch.

If we cancel your order after payment has been received, a full refund will be issued.

6. Payment

Payment must be completed before an order is processed.

Payments are securely handled by trusted third-party payment providers.

UMFA LIMITED does not store your complete payment card details.

7. Shipping

Orders are processed within 1–2 business days.

Estimated delivery time is 3–7 business days, for orders shipped within the United Kingdom,Canada and within the United States.

Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

For further details, please refer to our Shipping Policy.

8. Returns and Refunds

Customers may request eligible returns within 30 days of delivery.

Approved returns receive a prepaid return shipping label.

We do not charge restocking fees.

Approved refunds are processed within 5 business days after the returned item has been received and inspected.

Please refer to our Return Policy and Refund Policy for complete details.

9. Customer Responsibilities

Customers are responsible for:
- Providing accurate billing and shipping information.
- Ensuring payment information is valid.
- Reviewing product information before purchasing.
- Using products safely and in accordance with the manufacturer's instructions.

10. Intellectual Property

All content on this website, including but not limited to:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Website design

is the property of UMFA LIMITED or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. Acceptable Use

You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Upload malicious software or code.
- Interfere with the operation or security of the website.
- Misuse our services or engage in fraudulent activity.

12. Limitation of Liability

To the maximum extent permitted by law, UMFA LIMITED shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under applicable law, including liability for death or personal injury caused by negligence, fraud, or any rights you have under the UK Consumer Rights Act 2015 or applicable United States & Canada consumer protection law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices, or policies of third-party websites.

15. Force Majeure

We shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government actions
- Industrial disputes
- Power failures
- Internet outages
- Courier disruptions

16. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective immediately upon publication on this page unless otherwise stated.

Continued use of our website after changes are published constitutes acceptance of the updated Terms.

17. Governing Law

For customers in the United Kingdom, these Terms of Service are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

For customers in the Canada and United States, nothing in this section limits any rights you may have under the consumer protection laws of your state of residence.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

UMFA LIMITED
Company Registration Number: 17190040
Unit A, 82 James Carter Road
Mildenhall
United Kingdom
IP28 7DE

Email: sales@umfalimited.co.uk
Telephone: +44 7988516262

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (UK Time)